FAQ

Why you should use playbooks

Using playbooks is an effective strategy to grow your company. It offers several benefits like consistency, scalability, efficiency, productivity, risk mitigation, and goals and values alignment.

Consistency: A playbook provides standardized guidelines and procedures, helping to ensure that all team members are on the same page, reducing confusion, and increasing overall efficiency.

Scalability: As a business grows, the complexity of operations increases. A playbook is a scalable tool that can be adapted to new departments, teams, or markets without sacrificing quality or productivity.

Productivity: Playbooks provide step-by-step processes. This helps streamline operations and improves the team's overall efficiency and productivity by minimizing the time spent on figuring out how to perform routine tasks.

Training & Onboarding: New employees can quickly get up to speed by referring to the playbook. It serves as a comprehensive training resource, ensuring that new team members understand the company's processes and best practices from the start, reducing the learning curve.

Risk Management: A well-documented playbook can include contingency plans and risk management strategies. By anticipating potential challenges and providing guidelines for addressing them, businesses can minimize the impact of unforeseen events and make informed decisions when faced with challenges.

Goals & Values: A playbook can reinforce the company's mission, vision, and values. It serves as a reference point to align decision-making, strategies, and actions with the overall goals and values of the organization, promoting a cohesive and unified approach.

Customer Experience: Standardized processes in a playbook create consistent and positive customer experiences. From sales and marketing to customer support, having predefined processes helps deliver a uniform level of service, enhancing customer satisfaction and loyalty.

Data-Driven Decision-Making: Playbooks can incorporate key performance indicators (KPIs) and metrics relevant to different aspects of your business. This data-driven approach allows your business to make informed decisions based on real-time information and analytics.

Growth: Playbooks provide a structured framework for growth. They are a valuable resource for both current team members and new additions, contributing to the overall success and sustainability of your business.

Why use playbooks for presenting content?

All of our playbooks have easy-to-use features that enable you to access our content from any computer or device anywhere in the world. This means you can seamlessly move between devices.

How can I access my playbooks?

You can simply access your playbooks by logging in and clicking the link. You can access your playbook as many times as you like.

Which browser is recommended?

Google Chrome is the recommended browser when using your playbook.

Can I download the playbooks?

Yes, you have the option to save the playbook as a PDF.

Can I print my playbooks?

Yes, you can download them as PDFs. You can also print them. However, doing so will render the multi-media aspects of the playbooks inaccessible, like videos and links. As a general rule-of-thumb, we recommend you use a digital copy to access the playbooks.

Can I access the playbooks off-line?

No as the playbook are opened in a browser, it is not possible to access them off-line. It is recommended that you download the PDF if you wish to work off-line.

What other features do the playbooks offer?

You can search text and play multimedia resources from the playbook.

Who do I contact if I have any problems?

Please contact member experience@businessstudio.com.

Let's talk about your next big project.

Manifesto

We believe in the transformative potential of businesses to forge a brighter future. We help them do this through innovative thinking and enduring business principles that put customers first, promote meaningful employment, embrace responsibility, and champion transparency. We are fueled by passion, empathy and a relentless commitment to high-quality results.